Grand Mercure Dubai City FAQs

Frequently Asked Questions

Location and Nearby Access

Where is Grand Mercure Dubai City located?

Grand Mercure Dubai City sits conveniently in the heart of Dubai near Dubai International Airport. First, you can reach the hotel within a 3-minute car ride from DXB.

What is the address of Grand Mercure Dubai City?

The official address of Grand Mercure Dubai City is 61B Street 79841, Al Garhoud, Dubai, United Arab Emirates.

Which popular attractions are close to Grand Mercure Dubai City?

Our hotel offers fast access to top city destinations. First, Dubai Festival City, The Dubai Mall, and World Trade Centre sit just minutes away. Additionally, we sit a short 2-minute walk from Al Garhoud Metro Station.

How long has Grand Mercure Dubai City been open?

Grand Mercure Dubai City opened its doors to guests in August 2020.

Accommodations and Room Amenities

What room types can I book at Grand Mercure Dubai City?

Guests can choose from Deluxe Rooms and Premium Rooms. Alternatively, we offer spacious one-, two-, and three-bedroom apartments for short or long stays.

What room amenities are available at Grand Mercure Dubai City?

Every room includes high-speed Wi-Fi and coffee making facilities. Additionally, select rooms offer a multimedia hub and complimentary breakfast.

Are there kitchen facilities in the rooms at Grand Mercure Dubai City?

Yes! Our spacious one-, two-, and three-bedroom apartments include full kitchen facilities for extended stays.

Are accessible rooms available at Grand Mercure Dubai City?

Yes, we offer fully accessible rooms featuring grab rails and emergency pull cords in the bathrooms.

Are there rooms with a balcony at Grand Mercure Dubai City?

Our rooms do not feature balconies. However, every room offers modern comfort and expansive city views.

Dining Options and Dry Hotel Policy

What food and drink options are available at Grand Mercure Dubai City?

As an alcohol-free hotel, we offer vibrant dining and mocktail options. First, enjoy global buffets at our all-day dining restaurant. Next, visit Qova Café for specialty coffee or HUZZA Mezzanine Pool for light bites. Finally, enjoy skyline views at ARIA Rooftop & Lounge on the 9th floor.

What kind of breakfast is served at Grand Mercure Dubai City?

We serve a rich breakfast buffet with global dishes and local specialties. First, service starts daily at 6:30 AM. Next, breakfast runs until 11:00 AM at our main restaurant.

Is there a restaurant at Grand Mercure Dubai City?

Yes! Guests can dine at our all-day dining restaurant, Qova Café, HUZZA Mezzanine Pool Lounge, or ARIA Rooftop & Lounge.

Does Grand Mercure Dubai City offer afternoon tea?

Yes, guests can enjoy a traditional afternoon tea at Qova Café.

Is room service available at Grand Mercure Dubai City?

Yes, room service is available 24 hours a day for all guests.

Wellness, Pools, and Hotel Amenities

What property amenities are available at Grand Mercure Dubai City?

Our 5-star hotel features a full range of guest amenities. First, enjoy our Grand Spa, fitness centre, and kids’ play area. Furthermore, guests can access our pools, meeting rooms, elegant ballroom, and four dining options.

Does Grand Mercure Dubai City have a swimming pool?

Yes, we offer multiple pool areas. First, guests can enjoy the family-friendly HUZZA Mezzanine Pool and kids’ pool. Next, you can relax at our 9th-floor ARIA rooftop pool deck.

Is the spa open at Grand Mercure Dubai City?

Yes! Grand Spa on the mezzanine floor is open daily from 10:00 AM to 2:00 AM for massages and wellness treatments.

What spa treatments are available at Grand Mercure Dubai City?

Grand Spa offers custom wellness treatments, massages, and skin care designed to refresh your mind and body.

Are there opportunities to exercise at Grand Mercure Dubai City?

Yes, our fully equipped fitness centre is open 24 hours a day.

Meetings, Events, and Weddings

Does Grand Mercure Dubai City offer business facilities?

Yes, we feature nine flexible meeting spaces equipped with modern technology for meetings and corporate events.

Does Grand Mercure Dubai City offer wedding venues?

Yes, say ‘I Do’ in our elegant ballroom! Our dedicated events team will help design your perfect wedding experience.

Family Services and Policies

Are children allowed at Grand Mercure Dubai City?

Yes, we are a family-friendly hotel welcoming guests of all ages.

What facilities are available for children at Grand Mercure Dubai City?

Children can enjoy our dedicated kids’ pool, play area, and interactive floor fountains.

Does Grand Mercure Dubai City provide baby cots or high chairs?

Yes, baby cots and high chairs are provided upon request.

Is smoking allowed at Grand Mercure Dubai City?

Smoking is strictly limited to designated areas. Additionally, we offer specific smoking and non-smoking room options.

Is Grand Mercure Dubai City dog friendly?

Unfortunately, pets are not allowed on the property.

Check-In, Booking, and Guest Services

What are the check-in and check-out times at Grand Mercure Dubai City?

Standard check-in is at 3:00 PM and check-out is at 12:00 PM. Late check-out options are available upon request.

How can I get to Grand Mercure Dubai City from the nearest airport?

Grand Mercure Dubai City provides convenient airport transfers to and from Dubai International Airport. Please contact our team prior to arrival for full details and transport arrangements.

Does Grand Mercure Dubai City offer concierge services?

Yes, our dedicated concierge team is available to help with tours, bookings, and local advice.

Is parking available at Grand Mercure Dubai City?

Yes, complimentary parking is available on-site for in-house guests.

Is there free Wi-Fi at Grand Mercure Dubai City?

Yes, we offer free high-speed Wi-Fi in all rooms and public areas.

Are cleaning services offered at Grand Mercure Dubai City?

Yes, regular housekeeping and laundry services are provided during your stay.

Is a deposit required at check-in?

A temporary pre-authorization hold may be placed on your credit card upon arrival.

Do I need to pay in advance or at check-in?

Payment terms depend on your specific booking rate and provider policies.

What is the cancellation policy at Grand Mercure Dubai City?

Flexible rates allow free cancellation until 6:00 PM on the day of arrival. Prepaid rates are non-refundable.

Is currency exchange available at Grand Mercure Dubai City?

Yes, currency exchange services are available at our front desk.

What forms of payment are accepted at Grand Mercure Dubai City?

We accept all major credit and debit cards.

Is Grand Mercure Dubai City wheelchair accessible?

Yes, our hotel is fully wheelchair accessible across all public areas and rooms.

Is there a mobile app or digital check-in at Grand Mercure Dubai City?

Currently, digital check-in is not available. Our front desk team will welcome and check you in upon arrival.

What is the phone number of Grand Mercure Dubai City?

You can reach our reception team by phone at +971 4 525 0000.

What is the email address of Grand Mercure Dubai City?

You can contact our team directly by email at ha103-re@accor.com.

How much does it cost to stay at Grand Mercure Dubai City?

Room rates vary based on seasonal demand and room selection. However, guests always find the best available rates directly on our official website.

Loyalty and Sustainability

Does Grand Mercure Dubai City offer membership rewards?

Yes, we participate in the ALL – Accor Live Limitless loyalty program. Members enjoy exclusive discounts and rewards.

Is Grand Mercure Dubai City a sustainable hotel?

Yes, we are Green Key certified! We actively reduce single-use plastics, conserve energy, and manage food waste responsibly.